Privacy policy

  • The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It's important to LIMOWAY to help our customers retain their privacy when they take advantage of all the Internet has to offer.We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, LIMOWAY follows different principles in accordance with worldwide practices for customer privacy and data protection. 

  • ·         We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.

  • ·         We’ll use state-of-the-art security measures to protect your information from unauthorized users. 

  • NOTICE

  • We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes: 

  • ·         To make the site easier for you to use by not having to enter information more than once.

  • ·         To help you quickly find software, services or information.

  • ·         To help us create content most relevant to you.

  • ·         To alert you to product upgrades, special offers, updated information and other new services from LIMOWAY. 

  • CONSENT 

  • If you choose not to register or provide personal information, you can still use most of www.limoway.com.au. But you will not be able to access areas that require registration.

  • If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding LIMOWAY products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from LIMOWAY. 

  • LIMOWAY occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties. 

  • ACCESS 

  • We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the Visitor Center. There, you can: 

  • ·         View and edit personal information you have already given us.

  • ·         Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.

  • ·         Sign up for electronic newsletters about our services and products.

  • ·         Register. Once you register, you won't need to do it again. Wherever you go on www.limoway.com.au, your information stays with you. 

  • SECURITY 

  • LIMOWAY has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. 

  • We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available. 

  • LIMOWAY strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. 

  • Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Australia or any other country where LIMOWAY, its subsidiaries, affiliates or agents are located. 

  • You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others. 

  • NOTICE TO PARENTS 

  • Parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet. The LIMOWAY site does not publish content that is targeted to children. 

  • ENFORCEMENT 

  • If for some reason you believe LIMOWAY has not adhered to these principles, please notify us by email at info@limoway.com.au, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line. 

  • CUSTOMER PROFILES 

  • As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile. 

  • When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.limoway.com.au, allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register – just use your Registration ID to identify yourself. 

  • WHAT WE DO WITH THE INFORMATION YOU SHARE 

  • When you join us, you provide us with your contact information, including Melanie Plitt and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission. 

  • We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose. 

  • LIMOWAY will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on LIMOWAY or the site; (b) protect and defend the rights or property of LIMOWAY and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of LIMOWAY, its Websites, or the public.

 

Service and refund policy (General)

  • All deposits are non refundable. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability according to the third party quotation for any damages to the vehicle caused during the service period by them or any members of their party. Alcohol consumption and drug use within the vehicle is prohibited by law. The driver has the right to terminate the service without refund (if there is blatant indiscretion on the part of the client(s)). It is illegal to stand through the sunroof. Smoking is not permitted in all of our vehicles. We are not responsible for delays or termination caused by natural factor (ie. Road flooded, accidents, etc.). Vehicles can not be loaded beyond seating capacity. Driver will not be held accountable for any items lost, damaged or left behind. It is the passengers responsibility to check all items are collected after driver loading and unloading the bags and belongings. Customer is liable to use alternative means/transport to transfer the luggage if its not able to fit in the vehicle.

  • Parking fee and toll road cost: a parking fee will apply when picking up from the airport, at the cost of $4.50 for domestic flight; $9.00 for international flight. Toll road cost is included in the price quoted.

  • Changing flight: It is passenger's responsibility to notify us in case of changing flight. Passenger will be liable for the full booking charges or cancellation charges for the initial booking if you still require our services for the new flight.

  • Cancellation and Termination charge: 45% of the total booking cost will be charged if a booking is cancelled less than 3 hours before the booked time; full booking cost will be charged if the passenger changed flight, left the pickup location without notify us and booked the wrong date and time; full booking cost and extra cost according to third party quotation will be charged if service terminated caused by the passenger improper behaviour, causing danger to the driver or damage our properties (vehicle & facilities).

  • Overtime and waiting time charge rate: will apply after the first 10 minutes of prearranged time described on the run sheet. (detailed rate information, please visit our website: www.limoway.com.au).

  • Card payment surcharge: a 5% surcharge for all card payment will be applied when the payment is made with our driver.

  • Meeting points: Please find the useful information from our website at www.limoway.com.au.

  • 24 hours contact: if you are not able to locate your driver from the airport, or our vehicle is not arrived by the booked time, please contact us immediately on 0430285952. Please note: if you decide to arrange alternative transport without contact us, you will still be liable for your full booking payment, or loose your deposit.

Service and refund policies (Wedding car service)

 
  • Deposit is non-refundable, if:

    • Failed to notify us in writing less than seven days in advance

    • Booked a stretch limousine vehicle

    • Delays or termination caused by the natural factor, such as:

  • Heavy traffic

  • Accidents

  • Road flooded at the area of service

  • In case of breakdown while you are onboard

  • Deposit is required for:

    • Stretch Limousine vehicle: (AUD$300.00)

    • Vehicle reserved for more than 1 hour or trip only: (AUD$50.00 each vehicle booked)

    • Booked more than one vehicle: (AUD$50.00 each vehicle booked)

  • A credit card number is required when your booking is confirmed. Your deposit amount will be charged on the date of confirmation, and the balance will be charged on the date of service.

  • Additional charges will be included at the final bill, if:

    • Extra time is required (charged in the hourly rate of the vehicle used)

    • Running overtime (time count start 20mins after the scheduled finishing time, charged by the hourly rate of the vehicle used)

    • Waiting time occurred for after reception pickup (time count start 15mins after the booked time, charged by the hourly rate of the vehicle used)

    • Any fees incurred when extra service-related items are ordered by you or your party (we will notify you before the service commencing)

    • Changes address at the time of service (if additional charges apply to your new addresses, your driver will inform you the extra charges upon your approval before the service commencing)

    • Modify your booking after receiving the confirmation (we will provide you with the new booking confirmation and updated price)

    • You will be liable for any repair and cleaning costs for any damage caused by you or members in your group to the vehicle during the service

  • You can request a refund if:

    • In the event of a mechanical breakdown during the service,

  • We are unable to provide alternative solutions to meet your demand

  • You decide to terminate the service

    • Our operational failure in the result of:

  • You have to make an alternative arrangement

  • We are not able to solve the issue and reach a mutual agreement

    • A natural disaster or in an event which is beyond our control, such as:

  • State or national emergency

  • Natural disaster in the result of the termination of the service

  • An unexpected event happened to either party, which resulted cancelling the service (a simple withholding of the wedding DOES NOT include)

  • We can terminate the service without refund, if:

    • There is blatant indiscretion on the part of the client(s)

    • Any illegal drugs are used within our vehicles or during the service

    • Ignore our advice on No smoking inside the vehicle

    • Dangerous behaviours may endanger the safeties of our driver, properties, other passengers, and public

  • The driver will not be held accountable for any items lost, damaged, or left behind. It is the passenger’s responsibility to check and collect their belongings after the service.

  • If your groups have an under-aged child, a child seat must be provided or pre-request during the service.

Service and refund policies (Special event)

 
  • All general terms and conditions apply

  • All bookings need to secure by a valid credit card, and the full payment is payable on the date of service

  • You can cancel the reservation two days in advance without cancelation charge

  • Cancelation charge will apply, if:

    • Less than two days' notice and the rates are (per vehicle):

      •  Sedan: AUD$50.00; 

      • People Mover: AUD$100.00; 

      • Mini Coach: AUD$150.00

    • Changing the service date, but less than two days notice (Rates are the same as above)

  • Full payment is payable, if:

    • Booking cancelled on the date of service

    • Changing date on the service date

    • Unable to get in contact, 20 mins after the booked time on the date of service

    • Service is terminated by us, due to impropriate behaviours listed in our service statement

  • Additional charges will apply, if:

    • Change pickup or drop off locations in the result of further distance travelled

    • Add extra stops (AUD$10 each stop)

    • Extra waiting time is charged every 30mins with allowing 15mins over time, the rates are (per vehicle):

      • Sedan: AUD$45.00; 

      • People Mover: AUD$75.00; 

      • Mini Coach: AUD$105.00

    • Any damages to the vehicle caused by the hirer during the service. We will charge the cost incurred on fixing or cleaning the vehicle plus 30% of the fixing or cleaning cost to cover our time lost.

    • Additional services performed as requested by hire, other than the amount shown on the booking confirmation

  • A refund can be made, when:

    • In the event of a mechanical breakdown during the service,

      • We are unable to provide alternative solutions to meet your demand

      • You decide to terminate the service

    • Our operational failure in the result of:

      • You must make an alternative arrangement

      • We are not able to solve the issue and reach a mutual agreement

    • A natural disaster or in an event which is beyond our control, such as:

      • State or national emergency

      • Natural disaster in the result of the termination of the service

Child-Seat policy:

 

Under the Road Safety Act, children under seven years of age must be restrained in an approved child restraint or approved booster seat when travelling in a motor vehicle.  

  • From birth to 4 years: must travel in a restrained child-seat (rear facing or forward facing according to the child age and size)

  • From 4 years to 7 years: must travel in a restrained child-seat or booster seat (seat type according to the child age and size)

  • From 7 years to 16 years: required to use booster seat or adult seat belt (which ever is safest for the child)

 

When a child travel with you, you have to notify us when book the service. We can fit in the required child seat for you or using your own seat at arrival. Our driver will ensure the child seat is meet the Australian standards and properly fitted. If you decide to use your own seat, we are more than happy to assist you on putting it in the rear seat.

We CAN terminate the service if you can not provide child-seat or arrange it with us when booking the service. You will be liable for your service's FULL PAYMENT or any additional cost incurred associated with solving this issue.

 

Payment methods:

  • All Major credit cards: (VISA, MASTER, AMX, EFTPOS cards, DIRECT DEBIT card)

  • Cab-Charge card and Cab-Charge e-card

  • Online payment: (BANK TRANSFER, B-PAY)

  • CHEQUE Payment (only available to approved customers)

  • Pay by Invoice: Available to our account customers,  SEVEN days payment term

 

Public register check at commercial passenger vehicle (CPV) in Victoria

  • All our drivers are police checked and registered with CPV.

  • All drivers obtain a driver accreditation number which can be check through the "public register" at CPV website.

  • All our vehicles are regularly checked and serviced.

  • All our vehicles are registered with CPV, and the vehicle registration number can be checked via the "public register" at CPV website.

  • We are operating under the CPV Victoria's legislations.

  • Commercial Passenger Vehicle Industry Act 2017

  • Road Safety Act 1986

  • Transport Integration Act 2010

  • Commercial Passenger Vehicle Industry Regulations 2018

  • Road Safety Road Rules 2017